Shipping Policy for Panda Loco (Trading as Tigoli)

Thank you for shopping with us! This shipping policy outlines the details of our domestic UK shipping process.

Dispatch Times

For all domestic UK orders, we aim to dispatch your order the same working day if it is placed before 4 PM. Orders placed after 4 PM will be dispatched on the next working day.

Shipping Method

We use a tracked service through Royal Mail for our deliveries. Depending on your selected shipping option, your order should arrive within 1 to 2 working days from the dispatch date.

Delays and Missing Orders

If your order does not arrive by the expected delivery date, please allow an additional 3 working days before contacting us for assistance. This waiting period helps account for any seasonal delays that may occur.

Damaged Items

If your item arrives damaged, please take photos of the damage and send them to us at your earliest convenience. This documentation is necessary for us to process a refund or replacement.

Address Accuracy

It is your responsibility to ensure that the shipping address you provide is correct. If you enter incorrect details and the item is confirmed as delivered, we will not be able to send additional units or issue a refund for your order.

Contact Us

If you have any questions about our shipping policy or your order, please don’t hesitate to reach out to us at hello@tigoli.com

 

International Shipping Policy for Panda Loco (Trading as Tigoli)

Thank you for choosing Panda Loco! This policy outlines our shipping process for international orders.

Dispatch Times

All international orders are dispatched on the same working day if placed before 4 PM. Orders placed after this time will be dispatched on the next working day.

Shipping Speeds

International shipping speeds vary depending on the destination region, but we aim to deliver your order within 7 to 14 working days from the dispatch date.

Investigation of Missing Orders

If your international order has not arrived, we can begin investigating the issue only after 25 elapsed days from the dispatch date.

Duties and Import Taxes

Please be aware that you are responsible for any duties or import taxes that may apply to your order. We will not issue refunds or resend packages that are held or returned due to failed customs clearance.

Contact Us

If you have any questions regarding our international shipping policy or your order, please reach out to us at hello@tigoli.com.

Thank you for shopping with Panda Loco! We appreciate your business and look forward to serving you.